In the final part of this series on the importance of failure, I’ll be getting a little philosophical on the subject. Part 1 and Part 2 covered some practical means to take advantage of failure. The final two methods are meant more to change the mindsets of both individuals and organizational leadership to encourage an environment that takes full advantage of failure. Failure always has a negative connotation to it, and these final two approaches are perfect for finally putting a positive spin on the subject.
Embrace Failure
It’s a natural human response to put up our defenses once something goes wrong and we are deemed at fault. This response normally comes out as a series of excuses, attempting to divert the blame to others, or just hanging our head low while the situation steamrolls everyone over. A better response would be taking control, and asking questions like ‘What could I have done differently?’ or ‘What did I miss that lead to this?’ Not only is this the more professional, but it can jump start the conversation towards finding possible solutions.
Conversation Points:
- What kind of policies should be in place to encourage failure?
- How serious does a failure need to be before serious action needs to be taken?
- How does traditional damage control fail to inform project teams and designers on how to avoid the same mistakes again?
Open Minds and Open Ears and Open Hearts
Negatively responding to someone who has made a mistake does nothing to resolve the overall issue. In fact, it makes the whole situation that much worse. Keeping an open mind that everyone screws up every now and then, listening to what lead to the failure, and supporting someone in picking up the pieces greatly is whats need to improve the situation. This is the keystone to turning everyday design failures into a positive aspect of designing.
Conversation Points:
- What was the worse project/design review you’ve had that did nothing but point out all the flaws and didn’t offer any tips for improvement?
- How do you empathize with a peer on their failure, but still maintain a sense of authority?
- Obviously, there is such thing as failing too much and too often. Where should this line be drawn?
This closes the proposed framework on how to deal with failure as a designer and use our failures to ensure the work we do tomorrow is a vast improvement to the current ‘disaster’ that is causing so much heartache today.